Shipping Policy

COVID-19 Delivery Information
In response to COVID-19, all our carriers are taking precautionary measures to ensure the health and wellbeing of their drivers and our customers.
Please be assured that all our carriers are following the advice and guidelines from the government and that the safety of everyone is our priority.
There is currently no impact on our delivery services at this stage, however, we encourage all customers to use their home address for delivery.
Moving forward all carriers will operate a contact-free delivery service which means that you won’t be required to sign for any parcel that’s delivered.
You can see all carrier guidelines and measures upon visiting the nominated carrier website, emails will be provided upon dispatch to confirm delivery information.
We hope that you understand and appreciate the measures that have been implemented are to protect you and ensure we can continue operating as normal.

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates
Flat-free shipping rate
Shipping Country: We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectations anywhere in the world.
Estimated delivery time

Nigeria 1-3 business days
UK 3-5 Business Days
North America 3-7 Business days
Europe 5-7 Business days
*This doesn’t include our 1-3 days processing time.
Packages shipped from our US warehouse are shipped through USPS, from our UK warehouse with Royal Mail, from our FR warehouse with Colissimo, from our DE warehouse with DHL, from our warehouse in HK will be shipped by, USPS, FEDEX, YunExpress... depending on the weight and size of the product.

How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at chrisbellabags@gmail.com with your name and order number, and we will look into it for you.
To track your order please click here

Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.

Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at chrisbellabags@gmail.com with your order number and a photo of the item’s condition.
We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

* Free Shipping only for some countries

Check our return policy here
If you have any further questions, please don't hesitate to contact us at chrisbellabags@gmail.com
Company name: Chrisbella

Phone: +2348149577797

address: UBA High building, Marina street, lagos island, lagos, Nigeria